FAQ
At The Great Goods Company Inc., we want shopping to be simple, transparent, and worry-free. This FAQ page covers the most common questions about our products, payments, orders, and more — so you can shop with confidence.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes — all transactions are encrypted and processed securely. We never store your full payment details.
When will I be charged?
Your payment is processed at the time of purchase.
Account & Customer Service
Do I need to create an account to order?
No — you can checkout as a guest. Creating an account simply makes tracking and future orders easier.
Do you send order confirmation emails?
Yes — you’ll receive an order confirmation email once your purchase is placed, followed by a separate shipping confirmation with tracking details once your order is on its way.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number.
What are your customer service hours?
Our team is available Monday to Friday, 9 AM – 9 PM (Eastern Time).
How quickly do you respond to emails?
We typically respond within 1–2 business days.
Product Information
What kind of products do you sell?
We curate a wide range of items across toys, electronics, home goods, tools, and more — always with quality and value in mind.
Are your products new or refurbished?
All products are new, unless specifically noted otherwise.
Do you offer warranties on products?
Some items come with manufacturer warranties, which will be clearly stated on the product page.
What if I receive a damaged item?
Please contact us within 7 days of delivery and we’ll arrange a replacement or refund.
Can I cancel or modify my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to help.
Shipping & Delivery
What if my order is lost or stolen?
If your tracking shows delivered but you haven’t received your package, please contact us. We’ll work with the carrier and do our best to resolve the issue.
Technical Issues
What if I'm having trouble with your website?
If you encounter technical issues, try clearing your browser cache or using another device. If the problem persists, reach out to us.
Do you have size guides or product specifications?
Yes — product details, specifications, and sizing information are listed on each product page.
Business Details
What are your business hours?
Our business hours are Monday to Friday, 9 AM – 9 PM (Eastern Time).
Where are you located/shipping from?
We operate from Mascouche, Quebec, and ship across Canada.
Still Have Questions?
If you don’t find the answer to your question here, our team is here to help.