Shipping policy

Last updated: October 18, 2025

At The Great Goods Company Inc., we strive to provide fast, safe, and reliable delivery. This Shipping & Pickup Policy explains how your orders are processed, shipped, and made available for pickup.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. Expedited orders placed before 2 PM are prioritized when possible, but processing times can vary during busy periods.

2. Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on your delivery location and the selected method.
  • We currently offer standard and expedited shipping within Canada only.
  • Standard shipping: 5–7 business days within Canada.
  • Special promotions may include free shipping; terms will be indicated at checkout.

3. Shipping Restrictions

  • We currently do not ship internationally.
  • Certain items may be restricted from shipping to specific regions due to regulations or safety considerations. These will be indicated at checkout.
  • Some shipments may require a signature upon delivery for security reasons.

4. Local Pickup

Local pickup is available for select products and locations. When your order is ready, you’ll receive an email confirmation.

  • Regular pickup hours: Monday to Friday, 6 PM to 9 PM.
  • If these hours are not convenient, customers may request a daytime pickup by appointment outside regular pickup hours — simply email us at info@thegreatgoodscompany.com.
  • Bring your confirmation email and order number when collecting your items.
  • Note: Pickup times may vary during holidays or special events. Customers will be notified of any schedule changes by email.

5. Local Delivery

Local delivery may be available for certain addresses. Eligibility, delivery fees, and timing are displayed at checkout.

6. Delivery Responsibilities

  • If a delivery issue occurs after shipment, please contact us so we can work with the carrier and help resolve it.
  • Customers should track their orders using the tracking link provided by email.