Shipping policy

Last updated: October 18, 2025

At The Great Goods Company Inc., we strive to provide fast, safe, and reliable delivery. This Shipping & Pickup Policy explains how your orders are processed, shipped, and made available for pickup.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day. Expedited orders placed before 2 PM may qualify for same-day processing.

2. Shipping Methods & Costs

  • Shipping costs are calculated at checkout based on your delivery location and the selected method.
  • We currently offer standard and expedited shipping within Canada only.
  • Standard shipping: 5–7 business days within Canada.
  • Special promotions may include free shipping; terms will be indicated at checkout.
  • Eco-conscious customers may choose carbon-neutral shipping where available.

3. Shipping Restrictions

  • We currently do not ship internationally. Expansion to international destinations is planned for the future.
  • Certain items may be restricted from shipping to specific regions due to regulations or safety considerations. These will be indicated at checkout.
  • Some shipments may require a signature upon delivery for security reasons.

4. Local Pickup

Local pickup is available for select products and locations. When your order is ready, you’ll receive an email confirmation.

  • Regular pickup hours: Monday to Friday, 6 PM to 9 PM.
  • If these hours are not convenient, customers may request a daytime pickup by appointment outside regular pickup hours — simply email us at info@thegreatgoodscompany.ca.
  • Bring your confirmation email and order number when collecting your items.
  • Note: Pickup times may vary during holidays or special events. Customers will be notified of any schedule changes by email.

5. Local Delivery

Local delivery may be available for certain addresses. Eligibility, delivery fees, and timing are displayed at checkout.

6. Delivery Responsibilities

  • Once the order is handed to the carrier, the risk of loss or damage passes to the customer.
  • Customers should track their orders using the tracking link provided by email.
  • If a package is lost or delayed, contact us immediately at info@thegreatgoodscompany.ca.
  • Extreme weather or high-volume periods may cause delays.
  • Orders with multiple items may ship separately if sourced from different warehouses.

7. Packaging

We take care to package items securely to protect them during transit. The majority of our shipments use recycled boxes and other eco-friendly packaging materials to minimize environmental impact. As a result, your order may arrive in a carefully inspected reused box that meets our quality and durability standards.

8. Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

9. Order Changes

If you need to change your shipping address or modify your order, please contact us as soon as possible. Changes cannot be guaranteed once an order has been processed.

10. Lost or Damaged Packages

If your package is damaged or lost in transit, contact us at info@thegreatgoodscompany.ca. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

11. Contact

For any questions regarding this Shipping & Pickup Policy, please contact us:

The Great Goods Company Inc.
Email: info@thegreatgoodscompany.ca

This policy supplements Shopify’s terms and data handling. For more information about how Shopify handles orders and fulfillment, see Shopify’s Terms of Service.