Privacy policy

Last updated: September 16, 2025

At The Great Goods Company Inc., your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

  • Personal Information: such as your name, billing and shipping address, email address, phone number, and payment details when you place an order.
  • Device Information: including your IP address, browser type, and cookies to help us improve your shopping experience.
  • Order Information: details about the products you purchase and your interactions with our store.

2. How We Use Your Information

  • To process and fulfill your orders, including shipping and returns.
  • To communicate with you about your order, promotions, and updates.
  • To improve and personalize your shopping experience.
  • To detect and prevent fraud or misuse of our website.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal grounds:

  • Consent: When you provide explicit consent for a specific purpose.
  • Contract Performance: To fulfill our contractual obligations, such as processing orders.
  • Legal Obligation: When required by law.
  • Legitimate Interests: To improve our services, prevent fraud, or ensure website security, provided this does not override your rights.

4. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties in order to provide our services, such as:

  • Shopify: Our store is powered by Shopify, which helps us process payments, host our website, and provide essential services.
  • Service Providers: Delivery companies, payment processors, and IT support that help us operate our business.
  • Legal Requirements: If required by law or to protect our rights.

5. Cookies and Tracking

Our site uses cookies to enhance your browsing experience. These small files allow us to remember your preferences, track site traffic, and deliver personalized content or offers. You can adjust your browser settings to refuse cookies, but this may affect how our site functions.

We use different types of cookies for various purposes:

  • Essential Cookies: Required for site functionality and order processing.
  • Performance Cookies: Help us analyze website traffic and improve user experience.
  • Marketing Cookies: Used to deliver personalized advertisements and track campaign performance.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your personal information.
  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Order information: retained for 7 years for accounting and legal purposes
  • Marketing data: retained until consent is withdrawn
  • Support inquiries: retained for 2 years

8. Security

We take precautions to protect your information, including encryption and secure storage. However, no method of transmission over the internet is 100% secure.

9. International Transfers

If you are located outside the country where our servers are located, your information may be transferred to — and processed in — another country. We take steps to ensure appropriate safeguards are in place, such as:

  • Data transfer agreements incorporating EU Standard Contractual Clauses
  • Transfers to countries deemed to have adequate data protection laws
  • Encryption and technical measures to protect your data during transfer

10. Children’s Privacy

Our store is not directed to children under 13 (or higher age where required by law). We do not knowingly collect personal information from minors.

11. Data Breach Notification

In the unlikely event of a personal data breach, we will notify affected individuals without undue delay, in accordance with applicable laws and GDPR requirements.

12. Automated Decision-Making

We do not use automated profiling or decision-making that produces legal or similarly significant effects on individuals. If we implement such processes in the future, we will provide clear information and rights to challenge or opt out.

14. Changes to This Policy

We may update this policy from time to time. We will post the updated date at the top of this page. Continued use of the store after changes means you accept the updated policy.

15. Contact Us / Data Protection

If you have questions about this Privacy Policy or your personal information, please contact us at:

The Great Goods Company Inc.
Email: info@thegreatgoodscompany.ca

This policy supplements Shopify’s own terms and data handling. For more information about how Shopify handles data, see Shopify’s Privacy Policy.