Refund policy
Last updated: September 16, 2025
At The Great Goods Company Inc., we are committed to providing you with a satisfying shopping experience. This Return and Refund Policy explains how you can return products, receive refunds, and the applicable conditions.
We offer a 30-day hassle-free return policy for eligible items.
1. Returns
You may return products within 30 days of receipt, provided that they are:
- In their original condition and unused
- In the original packaging
- Accompanied by the receipt or proof of purchase
To initiate a return, please contact us at info@thegreatgoodscompany.ca. We will provide instructions on how to send the product back.
2. Non-Refundable Items
Certain items cannot be returned or refunded, including:
- Gift cards
- Sale or promotional items
- Customized or made-to-order items
- Digital products (unless defective or incorrectly delivered)
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:
- The refund will be processed to the original method of payment.
- Refund approval typically takes 3–5 business days after inspection. Total processing time (including return transit and inspection) may take 7–14 business days.
- Partial refunds may apply in certain situations, such as restocking fees for opened items.
- The time it takes for the refund to appear in your account depends on your bank or payment provider.
4. Exchanges
If you wish to exchange a product for another, please contact us to check availability and receive exchange instructions.
5. Return Shipping Fees
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@thegreatgoodscompany.ca. We will provide a full refund or replacement at no additional cost.
7. International Returns
If you are an international customer, please note that:
- Return shipping costs may be higher and are generally the customer’s responsibility.
- Processing and inspection may take longer due to international shipping times.
- Customs duties or import taxes are not refundable and remain the customer’s responsibility.
8. Changes to This Policy
We may update this Return and Refund Policy from time to time. The last updated date will be shown at the top of this page. Continued use of our store after changes indicates acceptance of the updated policy.
9. Contact
For any questions regarding this policy, please contact us:
The Great Goods Company Inc.Email: info@thegreatgoodscompany.ca
This policy supplements Shopify’s terms and conditions. For more information about how Shopify handles transactions and returns, see Shopify’s Terms of Service.