Refund policy
Last updated: June 30, 2026
At The Great Goods Company Inc., we are committed to providing you with a satisfying shopping experience. This Return and Refund Policy explains how you can return products, receive refunds, and the applicable conditions.
We offer a 31-day hassle-free return policy for eligible items.
1. Returns
You may return products within 31 days of receipt, provided that they are:
- In their original condition and unused
- In the original packaging
- Accompanied by the receipt or proof of purchase
To initiate a return, please contact us at info@thegreatgoodscompany.com. We will provide instructions on how to send the product back.
2. Non-Refundable Items
Certain items cannot be returned or refunded, including:
- Gift cards
- Items marked as final sale, where clearly stated before purchase
- Customized or made-to-order items
- Digital products (unless defective or incorrectly delivered)
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:
- The refund will be processed to the original method of payment.
- Refund approval typically takes 3–5 business days after inspection. Total processing time (including return transit and inspection) may take 7–14 business days.
- Partial refunds may apply if an item is returned opened, used, damaged, or missing original packaging.
- The time it takes for the refund to appear in your account depends on your bank or payment provider.
4. Exchanges
If you wish to exchange a product for another, please contact us to check availability and receive exchange instructions.
If you need to cancel or modify an order before it ships, contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or shipped.
5. Return Shipping Fees
Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.